Course Overview
In this five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE® UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. You will also learn to investigate, analyze, and determine issues that might occur with all the different components of Workspace ONE UEM.
By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimizing service and software health management. At the end of five days, you will have the foundational knowledge for effectively managing and conducting basic troubleshooting for Workspace ONE UEM.
Who should attend
Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants
Prerequisites
This course has no prerequisites.
Course Objectives
By the end of the course, you should be able to meet the following objectives:
- Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM
- Outline the components of Workspace ONE UEM
- Explain the general features and functionality enabled with Workspace ONE UEM
- Summarize basic Workspace ONE administrative functions
- Explain and deploy common Workspace ONE integrations
- Securely deploy configurations to Workspace ONE UEM managed devices
- Onboard device endpoints into Workspace ONE UEM
- Summarize alternative management methodologies for rugged devices
- Discuss strategies for maintaining environment and device fleet health
- Configure and deploy applications to Workspace ONE UEM managed devices
- Analyze a Workspace ONE UEM deployment
- Enable email access on devices
- Integrate Workspace ONE UEM with content repositories and corporate file shares
- Summarize basic troubleshooting methodologies
- Outline common troubleshooting techniques in the Workspace ONE UEM console
- Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
- Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
- Outline common application management troubleshooting techniques in the Workspace ONE UEM console
- Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console
- Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services
- Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE® Assist™
Course Content
- Course Introduction
- Platform Architecture
- Administration
- Enterprise Integrations
- Onboarding
- Managing Endpoints
- Alternative Management Methods
- Applications
- Device Email
- Content Sharing
- Maintenance
- Fundamentals of Troubleshooting Workspace ONE UEM
- Workspace ONE UEM Console Troubleshooting
- Integration Troubleshooting
- Endpoint Troubleshooting
- Application Troubleshooting
- Unified Access Gateway and Edge Services Troubleshooting
- Email Troubleshooting
- Additional Troubleshooting Tools
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